Having recently been initiated into the Ring of Red club, I wanted to make mention of a Mercury News interview with Peter Moore. Sure, lots of people are experiencing problems with their Xbox 360s, to the point they have to be sent in for repair. But the process, as I just have gone through it, couldn’t have been less intrusive.
We all know the drill: Microsoft sends a box with a pre-paid UPS label and all the trimmings for necessary for the console’s journey. The only inconvenience, aside from going without an Xbox 360 for a week or two, is having to bring the box to the local UPS Store to get a damn receipt for insurance and tracking.
In about ten days post-Ring, I went through the entire process and now have a shiny, refurbished Xbox 360 back on my entertainment shelf. And to boot, Microsoft included a free one-month Xbox Live subscription card to make up for the downtime. A nice gesture, for sure.
So for everyone complaining about the failure rate of the Xbox 360, I must say Microsoft is doing nearly everything they can to make the process as painless as possible. Don’t fear the Ring, people; your consoles are covered.